Terms and Conditions

 

In these booking conditions “You” or “Your” means the person named in the confirmation (booking) invoice. “We” or “Us” means Wester Elchies.

  1. Your booking
    1.1 Your contract with the owner of Wester Elchies will begin when we issue you with your confirmation booking invoice. Your contract will be on the terms set out in these Terms and Conditions.
    1.2 We may offer you the option of provisionally holding a booking if you contact us by the website, by telephone or email. We will let you know how long we are able to provisionally hold it when you contact us. If you do not confirm your booking by that time, the accommodation booked by you at Wester Elchies will be released for general sale.
    1.3 All bookings are formally confirmed when we issue you with your confirmation booking invoice.  It will confirm the dates of your booking, the total amount payable for your booking and the dates on which payments are due. We will issue you with your confirmation booking invoice by email or, if requested, by post.
    1.4 You, as the person making the booking, will be responsible for all members of your party. You, as the person in charge of your party, must be at least 18 years old at the time of the booking.

 

  1. Paying for your accommodation
    2.1 For all bookings you must pay us the total amount payable at the time of booking. If by prior arrangement only a deposit has been taken, we must then receive the balance 28 days prior to your arrival
    2.2 We reserve the right to change or withdraw a promotional offer at any time by amending or removing details of these offers from the relevant sections of our website.

 

  1. Pricing for the accommodation
    3.1 We periodically review and amend the prices we charge for Wester Elchies and these will be published on www.westerelchies.com. We will also confirm the price of your visit at the time you make your booking and in your confirmation booking invoice.
    3.2. The Wester Elchies income is below the threshold for VAT so we are not in the system so no VAT invoice can be issued)
    3.3 All prices given include all charges for water, electricity, bed linen, heating oil and  the supply of logs.

 

  1. If you want to cancel
    4.1 Your contract with us is a contract for the provision of a leisure stay at Wester Elchies on a specific date or dates and this means that you do not benefit from a “cooling off” period. We do, however, offer you the right to cancel your contract subject to the provisions of Section 4.
    4.2 If you wish to cancel a confirmed booking you must let us know in writing by email or post as soon as possible. Your booking will be cancelled with effect from the day we receive your letter.
    4.3 In the event of any cancellations, we will endeavour to re-let your booking. If successful the balance of the cost will either not be due, or if already paid, will be refunded minus a 10% administration fee.
    4.4 If the cancellation is made within 28 days of the booking, we will refund the balance minus a 30% cancellation fee, inclusive of the administration fee.

 

  1. If you want to change the booking
    5.1 If you want to change any detail of your confirmed booking you must let us know by email or telephone or post as soon as possible.
    5.2 Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request for changes.

 

  1. If we need to change or cancel the booking
    6.1 We do not expect to have to make changes to your booking, however, sometimes situations happen and bookings have to be changed or cancelled. We will only change or cancel your booking if necessary to perform or complete essential remedial or refurbishment works or for other reasons unforeseen at the time you made your booking which are beyond our reasonable control.
    6.2 If we do need to change or cancel your booking, we will do our best to offer you a suitable alternative date. If we are not able to offer you a suitable alternative, or if you do not accept the alternative we offer, we will refund you the total amount you have paid us for the booking.
    6.3 If we do need to change or cancel your booking under this Section 6, we will only be responsible for foreseeable losses that you suffer as a result of that change or cancellation and we will not be responsible for any unforeseeable losses you suffer as a result of that change or cancellation. A loss is foreseeable if it is an obvious consequence of our change or cancellation of your booking or if it was contemplated by you and us at the time we entered into this contract.
    6.4 It is your responsibility to ensure you, all members of your party and any pets have the relevant travel and health documents and requirements needed for visiting the Scottish countryside. These include any passport or other identification documents, visa requirements and, in the case of pets, any vaccines or microchips. We will not be liable for any expenses incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with such requirements.
    6.5 You are strongly advised to take out adequate travel insurance prior to departing for your holiday to cover the loss or damage to personal effects and the cost of cancellation due to illness, weather or transport etc. Wester Elchies has full public liability insurance, but we cannot be held liable for any loss or damage to your property, or any injury caused through your or your party’s personal negligence. It is your responsibility to check that your insurance cover is adequate.
    6.6. Should we deem it necessary to cancel the Wester Elchies booking for any reason, but including without prejudice to the foregoing generality, due to restrictions imposed on travel or land use because of disease, unrest or because of political or industrial relations activity, we will attempt to offer you suitable alternative dates later in the year. If this is not possible then Wester Elchies will refund 90% of the overall paid sum to the tenant, less 10% admin fee. In these circumstances we will not pay any costs or losses you suffer because of cancellation.
  2. Visitor standards and behaviour
    7.1 You must only use Wester Elchies for the purposes of your holiday. You must not use the it for any other purpose, including any business purposes, without our prior written consent.
    7.2 You must keep Wester Elchies and its contents clean and tidy and leave them in the same condition as when you arrived.
    7.3 You must not use Wester Elchies, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay.
    7.4 Smoking is not permitted in any part of Laundry Cottage or Bogroy. You and your party must not smoke inside your accommodation. You and your party may only use candles on the dining room table and not use, fireworks or Chinese lanterns anywhere inside or in the grounds of the properties. You and your party may use the barbeque supplied by us outside but not use disposable barbeques either outside or inside.  You may not bring in any external facilities/equipment such as hot tubs, bouncy castles or trampolines.  The use of external sound equipment is also not permitted.
    7.5 Private Drainage, Waste & Recycling. You are responsible for ensuring that the requirements regarding the private drainage system, waste & recycling listed in the guest information folder are adhered to by all members of your party together with any additional staff you may have on the premises such as cooks and or childcare support. Any repairs as a result of failure to follow the instructions will be charged to you.

 

8 Pets
8.1 A fee of £20 per pet will be charged, please inform of a the time of booking to add to the invoice.

8.2 Dogs are permitted on the ground floor only and are not allowed up on the furniture. Please do not allow pets upstairs on the beds or on other furniture. Pets should never be left unattended in the property or in the garden as it is not enclosed, and they must be on a lead at all times as Wester Elchies is surrounded by farming land and livestock. Please tell us at time of booking if you wish to bring a pet to Wester Elchies.. Assistance dogs are also permitted, but you must notify us at the time of booking.
8.3 If you have an allergy to dogs, please be aware that we cannot guarantee that any dog has not stayed in the properties recently. We cannot accept responsibility for any suffering which may occur as a result of such animals having been present.
8.4 An outside Dog Kennel is available to use at both properties, please bring dogs beds.

 

  1. Maximum occupancy for your accommodation
    9.1 You must ensure that the maximum number of persons occupying Laundry Cottage is 8 and Bogroy 6, which must not be exceed the maximum occupancy limits.

9.2 We set maximum occupancy limits in line with the facilities and equipment available and in order to comply with applicable health and safety and regulatory requirements. As such, we reserve the right to require you to leave the premises (without any compensation) if you exceed the maximum occupancy limits as described in this Section.

  1. Damage to the accommodation or its contents
    10.1 If you discover that anything is missing or damaged on arrival you must notify us immediately on 07552 588253 or email [email protected]. If you do not notify us we will assume that you caused the relevant damage or loss.
    10.2 Please report to us as soon as possible any breakages or damage caused by you during your stay. We reserve the right to recharge for any missing items, damage or breakages caused by either you or members of your party.
  2. If you have a problem or complaint
    11.1 We take care to ensure that our accommodation at Wester Elchies is of a high standard. However, if you have any problems with it, please contact us immediately and give us the opportunity to resolve it. Please contact the  house manager, Karen on 07552 588253 or by email at [email protected] We will work with you to ensure that any complaints are investigated and resolved as promptly and efficiently as possible.
    11.2 Please note that we will not tolerate any written, verbal or physical abuse towards any of our staff or housekeeping team.
  3. Our rights of access
    12.1 Our house manager and/or housekeeping team, along with any relevant contractors, may need to access Wester Elchies if there is an unforeseen problem, to investigate a complaint you have made, or to perform certain routine property checks. If this happens, we will do our best to let you know in advance of the date and time that we will need access.

12.2 If we do need to access Wester Elchies for any reason, we will always try to access it at reasonably convenient times (other than in the event of an emergency).

  1. Our right to evict
    We may terminate our contract with you and ask you to leave Wester Elchies immediately (without any compensation being payable). If:
    We consider that you or your party have committed a serious breach of these Terms and Conditions;
    We consider that your or your party’s behaviour endangers the safety of our team; Any complaints are made of anti-social or unacceptable behaviour against you or your party;
    You or your party cause an unreasonable amount of damage to the property or its contents; or
    You exceed the maximum occupancy limit as stated, namely 10 adults and 2 children.

 

  1. Our liability to you
    14.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is foreseeable as a result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
    14.2 Nothing in these Terms and Conditions is intended to limit our liability fora) death or personal injury caused by our negligence;
    (b) fraud or fraudulent misrepresentation on our part; or
    (c) any breach of the terms implied by Section 2, 3, 4 and 5 of the Supply of Goods and Services Act 1982.
    14.3 Wester Elchies does not warrant and is not responsible for the accuracy of any verbal information given or statements made by its team.

 

  1. Events beyond our control
    15.1 We will not be responsible for any failure to perform our obligations under these Terms and Conditions that is caused by an event outside our control.
    15.2 An event outside our control means any act or event that is beyond our reasonable control, including without limitation fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot invasion, or failure of public or private telecommunications networks.
    15.3 During, or as a result of exceptional weather or similar conditions we cannot be held responsible for the failure of essential services such as electricity, heating and water supply. However, in such circumstances we will do everything possible to minimise any inconvenience caused.

 

  1. Some practical information for your stay
    16.1 Your check-in and departure times will be set out in your confirmation booking invoice. Normally, check-in is available from 5pm on the first day of your stay and departure is required by 10 am on the last day of your stay. If you do not leave by the required departure time we reserve the right to charge you a late checkout fee to cover any costs we incur.
    16.2 Please ensure that any neighbouring properties are respected and that noise levels are kept to a minimum between 10pm and 8am.
    16.3 If you leave any of your possessions behind, please contact us as soon as possible. We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property. We will hold all lost property for six months, after which it will be disposed of.
    16.4 Wester Elchies is situated in a rural area and in winter, care when accessing is recommended.

 

  1. Data Protection
    17.1 If you wish to alter the way we communicate to you at any time you can write to us at the address below, and email to [email protected]

 

Laundry Cottage 
Wester Elchies 
Aberlour 

Moray
AB38 9PT

 

Bogroy 
Carron
Aberlour 

Moray
AB38 7RD

 

 

 

Privacy Policy

Wester Elchies is committed to protecting your privacy. When you use this website, we take measures to ensure your information is private and secure.

We may disclose your personal information to the owners and employees of  Wester Elchies insofar as reasonably necessary for the purpose set out in this policy.

We will never share any of your details, such as names or emails with other companies or third parties unless instructed to do so.

The majority of information we have on guests is names, addresses, email and phone numbers. All personal information collected through the website will be used only for the purpose intended, eg to answer an enquiry, process a holiday booking, legal, accounting, or reporting requirements. Personal information will not be retained for longer than is necessary in order to satisfy the booking made or the requirements necessary for the information to be held. Any bank details required for booking purposes will be deleted.

 

Data we collect

Wester Elchies website uses cookies to collect information. These are a standard mechanism used by most websites and are displayed in the popup when you initially visit the website. Cookies are also used for the purpose of generating access statistics. This provides us with general information about how our website is used. No personal information that would enable us to identify individuals is either obtained or stored. Cookies can be managed in your browser or device setting.

WiFi : Wester Elchies does not retain any information on your WiFi usage during your stay with us.

 

Links to other websites

This website and our booking correspondence may contain links to external websites. The Privacy policies on these sites may vary and, as such, we are not responsible for the content or privacy of these sites.

Access to your personal information

You are entitled to view, amend or delete any personal information that we hold. Please contact us by email on [email protected] or at the following postal address:

 

Corgyle

Archiestown,

Mains of Corgyle,

Aberlour,

Murray

AB38 9SL

United Kingdom

 

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Wester Elchies or its partners, you have the right to complain to The Victoria Bridge Partnership. If you do not get a response within 30 days you can complain to the Data Protection Regulator.

The details for each of these contacts are:

 

Corgyle

Archiestown,

Mains of Corgyle,

Aberlour,

Murray

AB38 9SL

United Kingdom

 

or email at [email protected].

 

 

Data Protection Regulator

Information Commissioner’s office
Wycliffe House,
Water Ln
Wilmslow
SK9 5AF
Tel: 0030 123 1113